Privacy Policy for Bell A Move LTD.
Introduction
At Bellamove, we understand and respect the importance of protecting your privacy and personal information. We are committed to processing personal information in compliance with legal and regulatory obligations while ensuring transparency in our practices.
This privacy policy explains how we collect, use, and safeguard your personal information, including information provided by you and obtained through our services. We also outline your privacy rights and how the law protects your personal information.
How the Law Protects Your Personal Information
Data protection laws mandate that we can only use your personal information if we have a proper reason to do so. These reasons include entering into a contract with you, fulfilling contractual obligations, pursuing legitimate interests, or obtaining your consent. We must use your personal information fairly and transparently.
Sources of Personal Information
We collect personal information from various sources, including:
- Information you provide when enquiring about our services, speaking to us via phone or in person, or using our website.
- Communications via email, letters, or other documents.
- Participation in surveys, live chat sessions, or competitions/promotions.
- Feedback or reporting of issues through our website.
- Information provided by third parties, such as business partners, insurers, retailers, comparison websites, social networks, or government agencies, with your consent.
Types of Information Collected
The personal information we collect may include:
- Name, address, email address, and telephone numbers.
- Bank and payment details.
- Consent for receiving marketing communications.
- Information necessary for providing services.
- Company details (if applicable).
- Information collected through our website, such as IP address, operating system, and browser type.
How We Use Your Personal Information
We use your personal information for various purposes, including:
- Arranging surveys and quotations.
- Fulfilling contractual obligations and providing services.
- Coordinating with third-party suppliers/sub-contractors.
- Accounting, billing, and auditing.
- Communication regarding services and updates.
- Processing payments and refunds.
- Providing tips or guidance for moving home.
- Reporting, research, or analysis.
- Contacting insurers or claims handlers.
- Improving our services and website functionality.
Sharing Your Personal Information
We may share your personal information with:
- Companies providing survey facilities.
- Agents, suppliers, or sub-contractors assisting in service provision.
- Introducing organizations or business partners.
- Regulatory authorities, insurers, or claims handlers.
- Trusted third parties offering relevant products/services.
- Our group companies for business purposes.
Transfer of Information
Some third parties we share personal information with may be located outside the European Economic Area (EEA). We only transfer personal information outside the EEA when necessary for service provision or legal compliance.
Retention of Personal Information
We retain personal information for as long as necessary for account maintenance and service provision. We may also retain information for legal, regulatory, or business record purposes, not exceeding seven years from the end of the customer relationship.
Fraud Prevention and Crime Detection
We may share information with law enforcement bodies to detect and prevent fraud. This includes sharing information with insurers and other relevant authorities.
Cookies
Our website uses cookies to enhance user experience. You can choose to accept, reject, or delete cookies through your browser settings, although this may affect website functionality.
Hyperlinks
Our website may contain hyperlinks to third-party websites, each subject to its own privacy policy. We strive to link only to reputable sources.
Direct Marketing
We may contact you via various channels for marketing purposes, including email, phone, or social media. You can opt-out of marketing communications at any time.
Your Rights
You have rights regarding your personal information, including access, rectification, erasure, restriction of processing, and objection to processing for direct marketing. You can exercise these rights by contacting us.
Changes to This Policy
We regularly review our privacy policy and update it as necessary. Any updates will be posted on our website.
If you have any questions or concerns about our privacy practices, please contact us at [insert contact details].
This privacy policy was last updated in January 2018.
